Ordering Guidelines

• You may place your order on-line, by fax at 1-604-244-9802, or by email at sales@iceglacial.com.
• All orders must be checked within 24 hours of receipt so that any discrepancies may be addressed.
• Your order will be shipped out within 24-48 hours unless your order is out of stock. You will receive email if your order is out of stock by return.

Payment Methods

• All orders must be paid in advance of shipping.
  
• We accept the following payment:
  
  • Online By Credit Card
    Our company is using PayPal because it is one of the most secure online payment system.
    
    Paypal is capable of handling multiple currencies for international orders.
  • By Check, Bankdraft or Money Order
    Please send your payment to:
    ICE GLACIAL HOLINGS INC.
    #2143-20800 Westminster Hwy,
    Richmond, BC V6V 2W3,
    Canada
    If paying by checks, only US and Canada checks can be accepted.
    
  • By Wire, TT or Direct Deposit
    Bank Information:
    TD Canada Trust
    Richmond Centre Branch
    5991 No.3 Road
    Richmond, BC V6X 3Y6
    Canada
    
    Bank Code: 004
    Branch Number: 9720
    Account Number: 0990-7308848
    In name of:
    ICE GLACIAL HOLDINGS INC.
    

Taxes

All U.S. or International orders are subject to their local taxes and import duries. All Canadian customers are subject to GST and PST for delivery to British Columbia.

Shipping

• Shipping to continental US and Canada is by Fedex Ground.
  Ground shipment will usually arrive within 3-7 days.
• Shipping to Japan, Alaska & Hawaii by air.
  Order will usually arrive within 5-10 days.
• Other Countries by surface parcel.
  Orders will usually arrive within 1-3 months. If you prefer air parcel, please let us know.
  We will inform you extra shipping charge.
  
• Alternative shipping methods are available on request.

Return Policy

• Ice Glacial is committed to producing and delivering quality products. If you are unsatisfied with your order, please contact us by email sales@iceglacial.com or by fax at 1-604-244-9802. We will issue an authorization number.
• Any item can be returned within one week of receipt of shipment for a full refund on the cost of goods (excluding shipping charges).
• All product returns require an authorization number. This number must be clearly marked on the box.
• All products must be returned in the original packaging. Partially used products will not be credited.